Thursday, March 13, 2014
Telehone English. General Information
Vocabulary: multi-word verbs and expressions
http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/expert.shtml
Conditionals: presentation
You can revise the uses of conditional sentences with some presentations. There are links to some exercises too.
Wednesday, March 12, 2014
English on the phone
Common telephone phrases
Answering the phone:
Good morning/afternoon Lemons & Oranges Ltd. How can I help you?
Connecting a caller:
I'll put you through now.
One moment please.
Explaining there's a problem:
I'm sorry, but the line's engaged at the moment.
I'm sorry. There's no reply.
I'm sorry, but he/she's out of the office at the moment.
I'm afraid he/she's on the other line at the moment.
Offering help:
Would you like to hold?
Is there anyone else who could help you?
Can I take a message?
Maybe I can help you?
Offer a return call:
Perhaps he/she can call you back?
Could he/she call you back?
Offering to take a message:
Can I take a message for him/her?
Would you like to leave a message?
Asking for the caller's name and number:
Could I have your name and number, please?
Could you give me your name and number, please?
Checking the information:
Could you spell that, please?
Can I just check that again, please?
Could you repeat that, please?
Asking for someone:
Good morning/afternoon. Could I speak to (Ms Printer), please?
Could I have extension (238), please?
Giving a message:
Could you tell (him/her) that (I will be late?).
Could you tell (him/her) that I called.
Could you give (him/her) my number, please?
Giving your name and number :
My name is (David Bean) and I'm on (034 56294658).
It's (David Bean) and the number is (034 56294658).
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