The image of your business is probably the most vital component of its success. These days, business emails are an important platform for projecting that image. When using email in business, most of the guidelines for standard formatting in business letters apply.
Here are a few differences:
• Choose a subject line that is simple and straightforward. Refrain from using key words that might cause an email to go into another person's trash box.
• Repeat the subject line in the body of the email, beneath the salutation (as with a letter).
• Use the "cc" address line to copy more than one person with your correspondence.
• You can request a receipt for important letters. The system will automatically let you know when someone has opened your email.
• Instead of a signature, include your typed name, and below it include your email address, business name and address, phone and fax number, and website if appropriate.
• Remember that people often print out emails, so your own email address and the subject line would be lost if you had not included them in the body of the email.
• Internal electronic mail may be formatted more like a memo than a formal letter.
- Note: Do not use CAPITAL LETTERS. If you want to stress a word write *asterisks*.
c.c.= carbon copies // b.c.c. = blind carbon copies (CCO)
Email abbreviations (TLAs = three letters acronym) Use them only when established a friendly, informal relationship
- AFAIK as far as I know
- BFN bye for now
- BTW by the way
- COB close of business
- FYI for your information
- IOW in other words
- NRN no reply necessary
- OTOH on the other hand
Do not use emoticons.
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